Refund policy

 

At Golden Hour Revival, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. This is calculated from the day of in-store sale or USPS/UPS delivery date--whichever is applicable. 

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You will also need the receipt or proof of purchase. If you notice an issue with your order, this must be reported within 48 hours of receiving order.

Refunds are processed in the form of store credit--unless a shop error was made. If an error was made by us, a refund to original payment will be offered. All clearance/final sale items are non-refundable, no exceptions. Gift cards are non-refundable. 

To start a return, contact us for approval at goldenhourrevival@gmail.com. Please note that returns will need to be sent to the following address: 1056-IN 68 Haubstadt, IN 47639.

All returns by mail must be postmarked within 7 days of the return request. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at goldenhourrevival@gmail.com.

Shipping Returns
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you received the wrong item. We will gladly evaluate the issue and make it right. You may contact us at goldenhourrevival@gmail.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be issued store credit. If we made an error, you will automatically be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at goldenhourrevival@gmail.com.